Service and Support

Connecting people and technology

Measurement Support Services

Through many years of experience, Sensia has built up a range of support services that are second to none. This experience has led us to understand the needs and requirements of customers who handle complex process issues in a safe and economical manner, while still meeting business targets. We can support mission critical applications on Sensia engineered systems, including third-party systems and associated equipment.

Our Service & Support organization is focused on attaining the highest possible standard in order to provide safe, accurate, and reliable system equipment that maximizes metering system availability to satisfy our customer’s needs around the globe.

Through these comprehensive services, we can provide customers with an integrated and highly cost effective approach to the complete service support solution and asset management delivery. 

Our global base of highly qualified support engineers have many years of experience in the support of systems that are critical to business and process. When you choose us to provide support for your system applications you can be safe in the knowledge that our engineers understand the need for a fast and effective response. This is backed up by our in-house engineering and project management staff so that whatever the problem, location, or time, Sensia support services are there for you.

Contact us today to find out more

Product & System Support Services Control & Supervisory
it security

IT Security

Reduce performance issues with patch testing. We test our patches in a secure environment and issue reports on which patches are safe to install.

We ensure your metering systems conform to Swinton Technology’s baseline security procedures (based on international standards such as IEC/ISO).

An audit report will be issued detailing identified weaknesses along with a suggested mitigation approach to reduce the exposure of your system to attack vectors.

system robustness

System Robustness

  • +  Reduced response time in diagnosing support issues.
  • +  Efficient deployment and testing of system enhancements.
  • +  Provides a testbed for performing offline patch testing.

Adding a disaster recovery solution is paramount in securing your system data. Not only can this protect against data loss, a good DR solution also ensures reduced downtime.

We provide obsolescence management studies and reports covering your critical metering system equipment. These reports highlight obsolete elements and detail migration paths and solutions which can mitigate the risk to your asset.

tech support

Technical Support

Training your site personnel on the target metering system can help avoid both operational and security incidents.

With a maintenance contract in place you can benefit from access to our metering engineers, whenever required.

Within our Swinton Technology support contract, customers are granted access to our online Maintenance Database. This can be used for raising and tracking support requests, viewing key system documentation, managing equipment inventories, tracking system obsolescence and provides access to historical system data and reports.

Maintenance Support Contracts

Proactive Support

support contract

Proactive maintenance gives you peace of mind that whatever happens, our experienced engineers will be on hand to help.

A support contract gives you direct access to our wealth of knowledge, allowing for comprehensive forward planning and risk mitigation. Our preventative maintenance activities, such as patch testing and system health checks, ensure that your system is always working at its best and help identify small problems before they become unmanageable.

Outlined below are some of the most popular proactive package components:

  • +  Obsolescence Management
  • +  Patch Testing
  • +  Health Checks
  • +  Spares Management
  • +  Virtual Machines
  • +  Disaster Recovery Planning (DRP)
  • +  FEED and System Audit Consultation

Reactive Support

reaction support

We offer reactive support from our team of experienced engineers, who can be mobilised quickly in the event of an issue on site. We know that speed of response can be key to minimising the disruption caused by metering computer system issues.

We have a dedicated service support team that can respond within an agreed time period. This can also extend to dispatching engineers to site if needs be. We offer this high response approach to every client, regardless of your original system supplier. Our range of web-based support tools and remote connectivity capability also help us to operate efficiently and provide support from our offices across the globe.

Our reactive support services include:

  • +  Guaranteed Mobilisation
  • +  Office Hours Support
  • +  24x7 Support
  • +  MDB Login Utility
  • +  Remote Support
  • +  Access to our highly dedicated team

Cyber Essentials

We value our security and that of our customers. To minimise risks posed to Swinton Technology from cyber-attacks, we have implemented thorough security processes and procedures within our business environment. We are proud to announce our official Cyber Essentials certification. Find out more about Cyber Essentials here.

Stay secure with Swinton Technology.

Obsolescence Management

We provide a pro-active obsolescence management service. The early identification of obsolescence risks allows a wider range of options to be considered and can significantly reduce lifetime costs. Within the support offer Sensia includes identification of obsolescence on the major components of the system namely the flow computer and the metering supervisory computer (MSC). This will be included within the annual report including Predicted obsolescence dates and Predicted support expiry dates.

For an annual fee, Sensia can provide a more comprehensive service which will include obsolescence management of all the parts of the supplied system as well as providing an obsolescence mitigation plan, which will suggest various approaches that will keep the metering system up to date at the same time minimizing the disruption to operations.